Service Desk Coordinator

The Service Desk Coordinator will be responsible for handling incoming service requests, managing ticket lifecycle through Zoho Desk, coordinating schedules between customers and engineers, and ensuring timely service delivery. This role requires strong coordination, documentation, and communication skills to ensure compliance with processes and maintain a high level of customer satisfaction. Requirements Key Responsibilities Service Request Handling Manage the support mailbox, mobile, and Zoho Desk for incoming service requests. Validate service eligibility as per Power Bridge guidelines. Log tickets received through mail, calls, or peer communication in Zoho Desk. Coordination & Scheduling Coordinate ticket schedules with customers through mail, calls, and peer discussions. Send initial calendar invites to customers and engineers as per agreed schedules. Assign tickets to the appropriate engineers based on region, skillset, complexity, and availability. Ensure commencement of service...