Job Description

Service Administrator - Aylesbury 

Pertemps is currently recruiting for an experienced Service Administrator for our Maintenance client based in Aylesbury. 

Hours: Mon- Fri 8:30-5:00pm 
Salary: £28,000 - £35,000 (DOE) 

Responsibilities:
  • Manage and oversee the daily operations of the Service Desk, ensuring efficient and effective resolution. 
  • Act as the main point of contact for all incoming maintenance work, phone calls, and emails from users and customers.
  • Prioritise and assign support jobs to the appropriate contractors based on urgency and complexity.
  • Monitor and track support tickets to ensure timely resolution and adherence to service level agreements (SLAs).
  • Maintain accurate and up-to-date documentation of support processes, standard operating procedures, and knowledge base articles.
  • Collaborate with cross-functional teams to address systemic issues, enhance service desk procedures, and implement process impr...

Apply for this Position

Ready to join Pertemps Bond? Click the button below to submit your application.

Submit Application