Job Description

About the role: Service Desk Engineers work as part of our Technical Engineering Center (TEC) in providing remote technical support to Dataprise customers in a 24X7X365 environment. In this position, you’ll work on a wide variety of technical issues and be a part of a dynamic, collaborative team. Customer service and a strong desire to learn and grow are paramount!

What You’ll Do

  • Provide first contact support of incoming requests to the Service Desk via telephone, web portal, email, chat to ensure courteous, timely, and effective resolution of end-user issues.
  • Follow‑up on open tickets, keeping the clients informed of any updates to their tickets along the way.
  • Record, track, and document the service desk incident within the Service Desk application.
  • Collaborate with other members of the team to identify solutions to customer support requests and elevate to more senior team members or external resources as needed.
  • Pr...

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