Job Description
Service Desk Engineer - Barnsley
£35,000 - £40,000 PA
IT team within a utilities organisation is seeking a motivated and detail-focused Service Desk Engineer to join them on a permanent basis.
In this role, you will take ownership of recording, troubleshooting, and resolving a wide range of hardware and software issues. You will act as a key escalation point, providing technical guidance to 1st line support staff, collaborating with wider IT teams, and liaising with third-party suppliers to ensure a consistently high standard of service delivery across the business.
Main Duties:
Deliver technical assistance to VIPs and end users via phone, remote tools, email, and in-person support
Manage and prioritise support requests through the IT service management platform (ServiceNow)
Carry out on-site diagnostics and escalate complex issues where necessary to meet resolution targets
Work closely with IT colleagues to support both 1st and 2nd line sup...
£35,000 - £40,000 PA
IT team within a utilities organisation is seeking a motivated and detail-focused Service Desk Engineer to join them on a permanent basis.
In this role, you will take ownership of recording, troubleshooting, and resolving a wide range of hardware and software issues. You will act as a key escalation point, providing technical guidance to 1st line support staff, collaborating with wider IT teams, and liaising with third-party suppliers to ensure a consistently high standard of service delivery across the business.
Main Duties:
Deliver technical assistance to VIPs and end users via phone, remote tools, email, and in-person support
Manage and prioritise support requests through the IT service management platform (ServiceNow)
Carry out on-site diagnostics and escalate complex issues where necessary to meet resolution targets
Work closely with IT colleagues to support both 1st and 2nd line sup...
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