Service Desk Engineer

Roles and Responsibilities of a Service Desk Engineer

To provide a single point of contact for all clients in relation to IT issues and incidents. To provide exceptional standards of support to all clients and support a variety of products, services, and platforms. This will be achieved by acting in both a proactive and reactive manner and ensuring that all performance targets are adhered to. Resolutions should be provided in an effective and timely manner.

Eligibility – Required Skills & Attributes

• A love of (and ability to) solve problems & challenges
• Great communications skills, founded in being a good listener
• Good understanding of support tools, techniques and how technology is used to provide services
• Good understanding of operating systems, business applications, printing systems and network systems
• Good diagnosis skills of technical issues related to end-user hardware & software and network devices ...