Service Desk Engineer (Junior/Senior)

Overview

The Service Desk Engineer provides hands-on technical support to end users, ensuring the smooth operation of workplace systems, devices, and core IT services. The role requires a strong service mindset, solid technical fundamentals, and the ability to work effectively with both users and internal IT teams.

2 Opening positions: 1 Junior and 1 Senior

Job Description

• Deliver timely and professional IT support via phone, email, remote access tools, and on-site assistance.
• Troubleshoot and resolve issues related to hardware, operating systems, productivity tools, peripherals, and connectivity.
• Set up, configure, and maintain desktops, laptops, mobile devices, printers, and related equipment.
• Manage user accounts, access permissions, and credentials in accordance with security and IT policies.
• Support installation, updates, and troubleshooting of standard business and collaboration applications.
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