Job Description
Job Summary:
We are seeking a skilled and customer-focused Technical Service Desk Analyst to provide first-line technical support for end-users and IT systems.
The ideal candidate will have hands-on experience with Windows operating systems, storage technologies, and networking fundamentals, along with a solid understanding of ITIL processes. Strong communication and problem-solving skills are essential for success in this role.
Key Responsibilities:
Provide technical support via phone, email, and ticketing system for hardware,
software, and network-related issues.
Troubleshoot and resolve issues related to Windows OS, file
systems, network connectivity, and storage devices.
Escalate complex issues to appropriate support teams while ensuring timely
resolution.
Monitor and manage incidents and service requests using ITSM tools in
alignment with ITIL best practices.
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