Job Description

Qualifications

Diploma in Technology, B.E/B. Tech or Equivalent

Certifications

CompTIA A+ or CompTIA N+ or any certificate from Microsoft

Experience

2+ years

Responsibilities

  • Responding to IT support tickets and inquiries via various channels, such as email, phone, or ticketing systems, and documenting solutions and resolutions.
  • Handling, solving and logging the technical tickets in ticketing system.
  • Providing quick and effective assistance with IT systems to all users.
  • Preparing IT assets to the users to meet the requirement.
  • Responding in a timely manner to technical issues and requests with high quality to meet SLA.
  • Installing and configuring computer hardware, software, systems, networks, printers and scanners.
  • Managing user’s account in AD and exchange server.
  • Analyzing and diagnosing issues and malfunctions with ...

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