Service Desk Engineer (Latam)

Overview

Service Desk Engineer (Latam) role at Sycomp.

About Sycomp

Global IT services and logistics provider with expertise in cloud, data center, endpoint management and security solutions. Headquartered in Silicon Valley, serving over 150 countries.

Role Summary

Motivated Service Desk Engineer to deliver exceptional technical support, ensuring smooth and efficient operation of client IT environments.

Key Responsibilities

• Provide first- and second-line support via email and remote tools.
• Diagnose and resolve issues involving Office 365, Salesforce, Slack, and other business applications.
• Log, track, and manage incidents and service requests across various platforms.
• Deliver a professional, customer-focused experience during all interactions.
• Translate technical issues into clear, user-friendly language.
• Escalate unresolved issues appropriately and ensure timely follow-up. ...