Service Desk Engineer

Job Requirements

• Provide end-user IT support with priority handling for VIP users
• Troubleshoot hardware, software, networking, and M365 issues (including remote support)
• Perform device onboarding/offboarding, handover/collection, and basic IT asset management
• Handle call logging, ticket tracking, and SLA response via ITSM tools
• Set up and configure laptops/desktops; create/manage AD user profiles
• Coordinate vendor repairs and manage DaaS device incidents
• Support mobile device management (preferably Intune) and video/audio conferencing
• Assist with BAU activities such as hardware refresh and Windows upgrades
• Prepare and update basic technical documentation
• Provide backend server/backup troubleshooting support (added advantage)
• Mailbox management experience is an advantage

Qualifications

• Around 3 years of Desktop/End-User Support experience
• Good commu...