Job Description
- Competitive compensation and benefits packages
- Continuous professional development and learning opportunities
- Regular engagement activities and events
L1 SERVICE DESK ENGINEER/ HELPDESK
Work for our global clients and immerse in our rich and diverse company culture where you can thrive, grow and be #DecidedlyDifferent!
ROLE OVERVIEW
We are looking for a Service Desk Engineer/Helpdesk to be part of our team.
MAIN RESPONSIBILITIES
- Interacts with end users and customers to obtain clarification of problems and provide resolution for system failures or degradations
- Utilizes a ticket system to track work orders and escalate as appropriate
- Sets up and installs hardware and software for end users
- Repairs, configures, and maintains hardware and software for end users
- Troubleshoots incidents for end users and customers
- Maintains logs and device inventories
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