Service Desk Engineer

Internal Recruiter - Ultima Business Solutions

Service Desk Engineer

Location : Reading (Onsite)

Shift pattern : Monday to Friday (8 hour shifts between 7am and 7pm)

KEY ACCOUNTABILITIES / ROLE PURPOSE

This position is the first point of contact for users experiencing technical issues, providing timely and effective resolutions. The role encompasses a broad range of responsibilities, including troubleshooting hardware and software problems, maintaining user accounts, and assisting with IT-related escalations. The 1st Line IT Support Engineer collaborates closely with the IT team to deliver exceptional support and contribute to the overall objectives, KPIs and SLAs.

MAIN DUTIES AND RESPONSIBILITIES

• Provide first-level technical support to end-users via various channels including phone, email, and via live chat
• Troubleshoot and resolve hardware, software issues related to desktops, l...