Job Description
Job Title: Service Desk Engineer
Experience: 3-6 Years
Location: Hyderabad, India
OSI Digital is looking for service desk engineers having technical and operational skills in service desk management to support systems, operational excellence while focusing on business user experience.This position will have an opportunity to grow to the next level as Lead ServiceDesk Manager or IT Operations manager based on your experience, skillset, and performance.
Responsibilities
Experience: 3-6 Years
Location: Hyderabad, India
OSI Digital is looking for service desk engineers having technical and operational skills in service desk management to support systems, operational excellence while focusing on business user experience.This position will have an opportunity to grow to the next level as Lead ServiceDesk Manager or IT Operations manager based on your experience, skillset, and performance.
Responsibilities
- Being part of the team to address Incidents and Service Requests reported by business users of 24/7 - 365 Days work environment.
- Provide L1 and L2 technical guidance in activities associated with identification, prioritization & resolution of reported problems through phone, RDP, TeamViewer, MS Teams, and other tools.
- Create/ update end user guides, ServiceDesk KB's, an...
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