Service Desk Engineer

Job Description

Service Desk Engineer

What's on Offer:

• Industry: Media Network

• Location: Singapore

• 12 months contract role (with the possibility of extension)

• Competitive Compensation

• Shift Working Hours (24X7) including weekend and public holidays Job Summary: This position serves as a single point of contact for all IT issues and requests reported by users through the different support channels (phone, email, Self-Service Portal, Tech Concierge Desk). It is responsible for providing support (remotely or onsite) on company supported computer software, applications, and platforms. Job Description:
•Serve as the first point of contact for users experiencing technical issues via different support channels (phone, email, Self-Service Portal, Tech Concierge Desk).
•Diagnose, troubleshoot, and resolve hardware, software, and network issues efficiently.
• Log incidents and requests...