Service Desk L1

**Vacante para la empresa Epsilon Solutions en Guadalajara, Jalisco**:
L1 Service Desk support
**Job Description**:
Route problems to internal 2nd and 3rd level IT support staff using knowledge base articles.
Coordinate with level 2 and 3 and support staff that provide hardware / software / network problem resolution.
**Skills**:2-3 years of experience in similar role
High school certificate
Customer-focused
Time availability is required.
Thorough knowledge of troubleshooting remote access issues
Excellent communication skills, (active listening skills)
Able to articulate and speak with clear voice
Must have empathy with end users
Good writing techniques (English)
Good phone techniques (English)
Experience with: Citrix, ServiceNow, Active Directory and connections to VPNs
Willing to work rotational shifts (5 days a week, 8 hours a day, we cannot guarantee Saturdays & Sundays off, nor rest days next to one another).
**Nível de educación...