Service Desk Lead

NOTE: APPLIED WHO ARE AVAILABLE FOR SATURDAY VIRTUAL DRIVE

Role : Service Desk Lead

Experience : 2 to 8

Locations; Noida only

Job Description:

Primary Skills:

• Leadership & People Management - Proven ability to lead large teams, manage multiple services or 24/7 services, and build a high-performance culture.
• Strong knowledge of ITIL framework and service desk operations.
• Experience in managing IT support teams (minimum 2+ years, with at least 2 years in a lead role).
• Excellent leadership, communication, and problem-solving skills.
• Familiarity with ticketing tools (e.g., ServiceNow, Remedy).

Ability to handle high-pressure situations and escalations effectively.

Secondary Skills:

• Previous ITSM / Incident management or Service desk experience managing cases and troubleshooting incidents