Job Description

‘NOTE: APPLIED WHO ARE AVAILABLE FOR SATURDAY VIRTUAL DRIVE‘


Role: Service Desk Lead

Experience: 2 to 8

Locations; Noida only

Job Description:

Primary Skills:

  1. Leadership & People Management - Proven ability to lead large teams, manage multiple services or 24/7 services, and build a high-performance culture.
  2. Strong knowledge of ITIL framework and service desk operations.
  3. Experience in managing IT support teams (minimum 2+ years, with at least 2 years in a lead role).
  4. Excellent leadership, communication, and problem-solving skills.
  5. Familiarity with ticketing tools (e.g., ServiceNow, Remedy).

Ability to handle high-pressure situations and escalations effectively.


Secondary Skills:

  1. Previous ITSM / Incident management or Service desk experience...

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