Service Desk Lead/ESD Lead

Business Technology Integrators (BTI), A Service -Disable Veteran Owned Small Business with over 25 years of experience delivering innovative IT Solutions to the Federal Government, is seeking a  Service Desk Lead/ESD Lead in support of Marine Corps Recruiting Command (MCRC) headquarters in Quantico VA.  Position Overview The Service Desk Lead (Enterprise Service Desk Lead) provides daily supervision and direction to help desk staff supporting the Marine Corps Recruiting Command (MCRC) headquarters at the James Wesley Marsh Center, Marine Corps Base Quantico, VA .

This role ensures high-quality technical support and customer service for all MCRC users, acting as the initial point of contact for troubleshooting hardware, software, and printer issues.  Key Responsibilities:

• Supervise and direct daily operations of the Service Desk / Enterprise Service Desk (ESD) staff.

Provide phone and in-person support for:

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