Service Desk Management - IT Freshers

Greetings From 2Coms,

We are Hiring Experienced resources for Service Desk Management Profile for our Leading MNC.

LOCATION : Gurgaon

JOB DESIGNATION : SERVICE DESK MANAGEMENT

JOB DESCRIPTION : Managing one or more customer service or service desk functions. Acting as a point of contact to support service users and customers reporting issues, requesting information, access, or other services. Delivering customer service through multiple channels including human, digital, self-service, and automated.

Requirements

• Graduation is a must.
• Email etiquette and excellent verbal communication skills without any MTI
• Good problem solving and analytical skills
• Excellent customer service skills
• Preferred IT Graduate with basic troubleshooting knowledge.
• Must be flexible to work in night shift.
• Work from office

3 Rounds of interview

1. Screening over the call
2. Berlitz / Versant