Job Description
Job Description
Experience :
Total Experience: 0 - 2 Years
Freshers will also do
Academic Qualification
Any Graduate (First Class Academics Record)
BE / BSC Computer science will be preferred
Role Responsibilities:
Handle IT support requests through phone, chat, and email .
Monitor support queues and ensure tickets are handled within defined SLAs .
Troubleshoot and resolve basic technical issues remotely by guiding users or taking remote access.
Escalate unresolved or complex issues to higher-level IT support teams when required.
Coordinate with internal technical teams to follow up on open incidents and problem tickets .
Prepare basic reports related to tickets, incidents, and service performance.
Maintain accurate records of hardware and software issues .
Create, update, and follow Knowledge Base documents to support the Service Desk L1 team.
Accurately classify tickets by type (Service Request vs. Incident) and assign appro...
Experience :
Total Experience: 0 - 2 Years
Freshers will also do
Academic Qualification
Any Graduate (First Class Academics Record)
BE / BSC Computer science will be preferred
Role Responsibilities:
Handle IT support requests through phone, chat, and email .
Monitor support queues and ensure tickets are handled within defined SLAs .
Troubleshoot and resolve basic technical issues remotely by guiding users or taking remote access.
Escalate unresolved or complex issues to higher-level IT support teams when required.
Coordinate with internal technical teams to follow up on open incidents and problem tickets .
Prepare basic reports related to tickets, incidents, and service performance.
Maintain accurate records of hardware and software issues .
Create, update, and follow Knowledge Base documents to support the Service Desk L1 team.
Accurately classify tickets by type (Service Request vs. Incident) and assign appro...
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