Service Desk Management

Job Description

Experience :

• Total Experience: 0 - 2 Years
• Freshers will also do

Academic Qualification

Any Graduate (First Class Academics Record)

BE / BSC Computer science will be preferred

Role Responsibilities:

• Handle IT support requests through phone, chat, and email.
• Monitor support queues and ensure tickets are handled within defined SLAs.
• Troubleshoot and resolve basic technical issues remotely by guiding users or taking remote access.
• Escalate unresolved or complex issues to higher-level IT support teams when required.
• Coordinate with internal technical teams to follow up on open incidents and problem tickets.
• Prepare basic reports related to tickets, incidents, and service performance.
• Maintain accurate records of hardware and software issues.
• Create, updat...