Job Description
Job Description
Experience :
Total Experience: 0 - 2 Years
Freshers will also do
Academic Qualification
Any Graduate (First Class Academics Record)
BE / BSC Computer science will be preferred
Role Responsibilities:
Handle IT support requests through
phone, chat, and email .
Monitor support queues and ensure tickets are handled within
defined SLAs .
Troubleshoot and resolve
basic technical issues
remotely by guiding users or taking remote access.
Escalate unresolved or complex issues to
higher-level IT support teams
when required.
Coordinate with internal technical teams to follow up on
open incidents and problem tickets .
Prepare
basic reports
related to tickets, incidents, and service performance.
Maintain accurate records of
hardware and software issues .
Create, update, and follow
Knowledge Base documents
to support the Service Desk...
Experience :
Total Experience: 0 - 2 Years
Freshers will also do
Academic Qualification
Any Graduate (First Class Academics Record)
BE / BSC Computer science will be preferred
Role Responsibilities:
Handle IT support requests through
phone, chat, and email .
Monitor support queues and ensure tickets are handled within
defined SLAs .
Troubleshoot and resolve
basic technical issues
remotely by guiding users or taking remote access.
Escalate unresolved or complex issues to
higher-level IT support teams
when required.
Coordinate with internal technical teams to follow up on
open incidents and problem tickets .
Prepare
basic reports
related to tickets, incidents, and service performance.
Maintain accurate records of
hardware and software issues .
Create, update, and follow
Knowledge Base documents
to support the Service Desk...
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