Service Desk Management Support

Title: Service Desk Management Support
Location: Gurugram
Exp: Minimum 12 year(s) of experience

Job Description:
Roles & Responsibilities:
- Expected to be an SME.
- Collaborate and manage the team to perform.
- Responsible for team decisions.
- Engage with multiple teams and contribute on key decisions.
- Expected to provide solutions to problems that apply across multiple teams.
- Facilitate training sessions for team members to enhance their skills and knowledge.
- Monitor team performance and provide constructive feedback to ensure continuous improvement.

Professional & Technical Skills:
- Must To Have Skills: Proficiency in Service Desk Management.
- Strong understanding of incident management processes and best practices.
- Experience with ticketing systems and service management tools.
- Ability to analyze and resolve technical issues efficiently....