Job Description
Service Desk Manager
Job Number: 25-
Use your skills where innovative technology solutions begin. ECLARO is looking for a Service Desk Manager for our client in Arlington, VA.
ECLAROs client is a leading technology solutions provider, collaborating with customers to manage their needs and achieve success in their business goals. If youre up to the challenge, then take a chance at this rewarding opportunity!
Responsibilities:Responsible for managing day-to-day operation and direct supervision of all Tier I / Tier II service desk personnel. Ensure SLAs and performance criteria are met. Supports continual development of the service desk function, to include promoting a service-oriented culture and maintaining service desk SOPs. Supports interactions with other teams and manages ServiceNow queues. Create daily and weekly reports. Monitors incident...
Job Number: 25-
Use your skills where innovative technology solutions begin. ECLARO is looking for a Service Desk Manager for our client in Arlington, VA.
ECLAROs client is a leading technology solutions provider, collaborating with customers to manage their needs and achieve success in their business goals. If youre up to the challenge, then take a chance at this rewarding opportunity!
Responsibilities:
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