service desk manager

We are looking for a skilled IT professional to fill the role of IT Service Operations Manager . In this position, you will be responsible for providing technical support and troubleshooting services to clients.

The ideal candidate will have strong problem-solving skills and experience working in a help desk or call center environment. They should also possess excellent communication and customer service skills.

Responsibilities:

• Provide 24/7 technical support to clients via phone, email, or chat
• Rout problems to internal teams for resolution
• Maintain accurate records of incidents and issues using an incident management system