Service Desk Manager

**About Kerry**:
- Kerry is the world's leading taste and nutrition company for the food, beverage and pharmaceutical industries. Every day we partner with customers to create healthier, tastier and more sustainable products that are consumed by billions of people across the world. Our vision is to be our customers' most valued partner, creating a world of sustainable nutrition. A career with Kerry offers you an opportunity to shape the future of food while providing you opportunities to explore and grow in a truly global environment.
**About the role**:
**Key responsibilities**:
- Ensure consistent and high-quality service delivery across the Americas region.
- Working within a global team of service delivery professionals and managers to deliver service and function initiatives.
- Monitor SLAs and KPIs, ensuring service performance meets or exceeds targets. Conduct regular service reviews and produce performance reports.
- Align global service operations with bus...