Service Desk Manager

The Service Manager’s primary responsibility is to manage the activities and responsibilities of the service delivery team. As part of this management, the role is also responsible for providing technical assistance to the team and ensuring that service and support are provided to clients at agreed service levels. The Service Manager reports to the Director of Operations and develops and refines the company’s best practices.

This position requires a high level of independence and strong client service skills. Organizational ability is essential to track all tasks effectively, as the role requires a significant amount of multitasking. Accurate and timely tracking of client work, service calls, and related documentation, including timesheets, is required.

In this position, you will act as the first line of technical support for customers. Under limited supervision, you will assist in the planning, monitoring, and troubleshooting of desktops, servers, and netwo...