Service Desk Manager

At ScalableOS,we're redefining offshoring by connecting growth-focused businesses with top talents across the Philippines. Our expertise is in providing top-tier talent for IT companies, with a strong focus on Managed Service Providers (MSPs), Tax& Accounting, and other industries. To continue delivering exceptional results, we’re looking for passionate individuals ready to make an impact and thrive in a team built on trust, integrity, and excellence. Join us as we drive continuous growth and scalability. Your next big opportunity starts here!

Job Description

This is a remote position.

SUMMARY

The Service Manager’s primary responsibility is to manage the activities and responsibilities of the service delivery team. As part of this management, the role is also responsible for providing technical assistance to the team and ensuring that service and support are provided to clients at agreed service levels. The Service Manager reports to ...