Job Description

Role

Specifics:


  • Providing support in the form of Remote Technologies, Telephone and Email.

  • Providing support for Desktops, Laptops, Polycom IP Phones, Mobile phones, Audio visual equipment, printers, Chip & Pin machines, Cisco network switches/routers and more.

  • Logging calls accurately in a call logging system, taking ownership, troubleshooting and escalating accordingly

  • Working independently on weekly assigned tasks

  • Ability to meet deadlines of new projects assigned to the Service Desk

  • Liaising with 2nd line and 3rd party support teams to resolve calls as soon as possible



    • Desired skills:



  • Basic IT knowledge (familiar with O/S systems, Microsoft office, printer configuration, email troubleshooting, Use of Active Directory/Exchange etc…)

  • Fixing issues via phone and remote access to various hardware...

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