Job Description

Responsibilities:

  • Manage IT Service Desk tickets and service requests according to IT SLA policies, assigning them to relevant teams when needed.
  • Maintain and update the IT assets inventory system.
  • Support company laptops, Windows setup, and peripheral hardware.
  • Collaborate with IT Infrastructure and Application teams.
  • Manage the onboarding process for new employees.
  • Work within Microsoft 365 environments, including cloud services and Office applications.
  • Participate in evening on-call rotations once or twice a week (evening standby duty).

Requirements:

Core Technical Skills:

  • Strong knowledge of Microsoft Windows and troubleshooting.
  • Experience with Microsoft 365, Active Directory, and Azure AD.
  • Familiar with Intune device management and ServiceNow systems.
  • Basic understanding of networking (VPN, DNS, DHCP).
  • Comf...

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