Service Desk Quality Analyst

TCS hiring

Role: Service Desk Quality Analyst

Experience: 5-8

Location: Bangalore- face to face interview

Shift: Night shift

Must Have:

Serving as the first point of contact for customers seeking technical assistance over the phone, Chat, email

Excellent communication skills, experienced with handling customer calls in Service Desk

Good technical knowledge on end user issues with troubleshooting skills

Performing remote troubleshooting through diagnostic techniques and pertinent questions

Determining the best solution based on the issue and details provided by customers

Provide accurate information on IT products or services

Identify and suggest possible improvements on procedures

Good to have ITIL knowledge and certification