Service Desk SDM

TCS has been a great pioneer in feeding the fire of young techies like you. We are a global leader in the technology arena and there’s nothing that can stop us from growing together.

What we are looking for

Role: Service Desk SDM

Experience Range: 8 – 12 Years

Location: Noida

Must-Have:

• Extensive experience in an ITSM Leadership role.
• Industry certifications within ITSM.
• Previous ITSM / Incident management or Service desk experience managing cases and troubleshooting incidents.
• Strong knowledge in capacity management, resource planning, reporting & analytics.
• Experience working with ServiceNow.
• AISM / AI in Service Management experience.
• Experience managing Omni channel management with automation / self-service or event monitoring.

Interested candidates pls share your cv to mailid: with subject "Service Desk SDM " for further Discussion