Job Description
Through our behaviours of telling it like it is, owning it now, and moving it forward together with care and integrity; we are creating an exceptional place to work for exceptional talent.
First-Line Support: Provide initial assistance and resolution for incidents and service requests. Log all incidents reported by users in the Customer Call Management System and meet the first line support resolution targets. Guide the Service Desk Agents wherever they need helpIncident Management: Handle call logging, tracking, and monitoring processes. Ensure incidents are passed to the appropriate resolver group with minimal delay. Chat Support: Provide live-chat support for all business units. Generate and close tickets based on chat interactions. Escalation Process: Follow the escalation process for unresolved incidents, ensuring timely communication with the Service Desk Manager and relevant teams. Hypercare Support
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