Service Desk Specialist

Performs Active Directory and MS Exchange administration which include: user account resets and modifications, add accounts to appropriate security groups, modify quotas on Windows servers, create and modify distribution list, create and modify shared mailboxes, and modify SMTP addresses.

Diagnose and solve issues with single and multi-user systems using maintenance tools and problem solving skills.

Establish and adhere to service level response and resolution times for all systems.

Coordinate between employees and 2nd/3rd level IT Support for issues not under the 1st Level scope of the Service Desk Team.

Effectively communicate to management, team members, and various customer groups.

Demonstrate a propensity to take ownership in learning new business and technical skills to develop processes or applications to enhance the group's ability to achieve its goals.