Job Description
Location – Noida
Shift: 24x7 Rotational Shifts, 5 days work from Office
Position Overview (Job Summary):
The L1& L2 Service Desk Engineer will provide frontline technical support through voice and ticket-based channels for global customers. The role requires handling inbound calls, resolving basic technical issues, managing user access needs, and ensuring high-quality customer experience within defined SLAs.
Key Skills & Requirements:
• Prior experience in voice-based(International Voice Support) Service Desk support
• Comfortable working in a call support environment
• Proficient with ticketing tools (preferably ServiceNow)
• Working knowledge of Active Directory and RSA Token
• Experience in troubleshooting VPN, Citrix, and VDI-related issues
• Basic proficiency in MS Office applications
Roles & Responsibilities:
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