Service Desk Specialist

About Us:

At Outokumpu, we proudly stand as both an industry and global leader in driving a force for sustainability As pioneers in sustainable stainless steel production, we're on a mission to create a world that lasts forever. With about 9,000 passionate employees and a presence in over 30 countries, Outokumpu stands as a trusted partner in stainless steel supply, esteemed by a rich list of leading brands such as Fiskars, Miele, Shell, Zwilling and many more.

Key Responsibilities:

• Provide 1st level support to end users in German and English language via phone calls, chat, email, and our support portal.
• Troubleshoot and resolve technical issues using solutions from our knowledgebase.
• Escalate unresolved tickets to 2nd level support teams and third-party suppliers.
• Assist users with IT service requests.
• Ensure all actions are accurately recorded in our ITMS tool.
• Perform user administration tasks across various I...