Job Description

A consulting software company is seeking a dynamic Service Desk leader to oversee IT support operations in Makati, Philippines. This role involves guiding a team of analysts, managing escalations, and ensuring timely resolution of incidents and requests. The ideal candidate has proven experience in service desk leadership, strong problem-solving and communication skills, and is familiar with ITIL processes. This position requires excellent team management abilities and the capacity to thrive in a fast-paced environment.
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