Job Description

Service Desk Team Lead

  • Full-time
  • Department: International Technology

    • Job Description

    Team Lead, Service Desk (Europe) 
    Hybrid - London. 

    Sysco are recruiting for a Service Desk Team Lead to join the Service Desk function within the Information Technology team on a full-time, permanent basis. 

    Reporting to the Service Desk Manager, this role provides leadership to a team of Level 0/1 Service Desk Associates. You will oversee daily operations, performance adherence, training, metric reporting, and serve as a liaison for special projects and escalations. This position is critical to delivering excellent customer support and continual service improvement. 

    Key Responsibilities 

  • Lead daily operations of the Service Desk team, ensuring schedule adherence, service metrics, and individual performance are maintained 
  • Analyse team performance to identify areas for coaching, improvement,...

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