Service Desk Team Leader

Take the next step in your IT leadership career with KordaMentha!

Join a collaborative and professional team where your skills in IT support and people leadership will directly impact business success. At KordaMentha, you will work in a dynamic environment, helping to deliver seamless technology services across our business.

Your role

As the Service Desk Team Leader, you will split your time between leading a high-performing team and delivering direct technical support. You will manage incidents, resolve technical issues, and ensure end users receive exceptional service while mentoring and coaching your team.

Your key responsibilities

• Actively work as a Service Desk Operator while managing the team.
• Provide first and second-level technical support (hardware, software, network).
• Troubleshoot Windows 11, Office 365, SharePoint Online, Teams, Entra ID (Azure AD...