Job Description
Overview:
Responsibilities:
Job Description Summary:
Job Description:
Role Overview
The Service Desk Tech II (Command Centre / Level 2 Support) is responsible for supporting branch hardware refresh initiatives by delivering end-user device provisioning, configuration, validation, and post-refresh support services. The role operates within a Command Centre environment and may also be assigned Level 2 support activities based on business demand and service volume.
This position plays a key role in ensuring seamless deployment of end-user computing assets while maintaining system integrity, operational continuity, and a positive end-user experience.
Core Responsibilities
End-User Device Provisioning & Configuration
Provide end-user device provisioning services for branch hardware refresh projects, including desktops, laptops, printers, and branch-specific peripherals such as cash recycling units, thermal printers, cheque scanners, and PIN pads....
Responsibilities:
Job Description Summary:
Job Description:
Role Overview
The Service Desk Tech II (Command Centre / Level 2 Support) is responsible for supporting branch hardware refresh initiatives by delivering end-user device provisioning, configuration, validation, and post-refresh support services. The role operates within a Command Centre environment and may also be assigned Level 2 support activities based on business demand and service volume.
This position plays a key role in ensuring seamless deployment of end-user computing assets while maintaining system integrity, operational continuity, and a positive end-user experience.
Core Responsibilities
End-User Device Provisioning & Configuration
Provide end-user device provisioning services for branch hardware refresh projects, including desktops, laptops, printers, and branch-specific peripherals such as cash recycling units, thermal printers, cheque scanners, and PIN pads....
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