Job Description

Service Desk Technician

***100% remote

***Pacific or Mountain Time Zone work hours

Technical Skill

  • Help Desk
  • End-User Support
  • Active Directory
  • MS Office
  • Troubleshooting
  • Applications
  • Software
  • Ticketing System
  • Overview

    We are hiring a Tier 1 Service Desk Technician to support a growing non-profit, education agency. The company works to expand educational opportunities for low-income populations. Qualified candidates will own enterprise experience at a Tier 1 level and the ability to work across departments to troubleshoot, triage, and resolve technical issues for educators and support staff.

    Description

  • Provide first-level support for service & incident requests
  • Respond to tech inquiries via ticket system, online chats, over the phone or perform remote sessions
  • Provide quick and effective assistance with information technology systems
  • Apply for this Position

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