SERVICE DESK TECHNICIAN

At RSM, our purpose is to instill confidence in a world of change for both our clients and our people.

RSM Australia supports a people-centric and collaborative culture where we are committed to empowering and developing you. As a leading professional services firm, we connect you to an extensive network of global resources and invest in your future. We value the meaningful work that you do and encourage you to be a part of the change.

Our value proposition is our commitment to you; it highlights the experiences, benefits, and value that you can expect as part of RSM. This is underpinned by our three values - integrity in everything that we do, supporting clients everywhere, and developing and valuing everyone.

Who we are

RSM Australia is a member of RSM, the world’s 6th largest network of audit, tax and consulting firms. We are an award-winning professional services firm with over 100 years experience supporting Australian businesses. We believe in putting people first and we are proud to have developed a work culture that fosters growth, collaboration and success.

About the role

Service Desk Technician

We are currently seeking a Service Desk Technician to join our team, supporting our national business operations from our Perth office.

What You’ll Do

• Be the go-to IT expert, providing first and second-level support for systems and software.
• Troubleshoot hardware, software, networking, and tech-related challenges, making a real impact on the daily operations of our business.
• Manage and resolve IT support requests via ServiceNow, ensuring a seamless user experience.
• Offer both face-to-face and remote IT support using tools like TeamViewer and Remote Desktop.
• Configure and install personal computers, mobile devices, software, and peripheral equipment.
• Keep our IT environment secure by enforcing policies and procedures.
• Work closely with key stakeholders, ensuring timely resolution of IT issues.
• Be a key player in exciting IT projects and initiatives.
• Mentor and assist junior team members, fostering a supportive team culture.
• Create knowledge base articles to share your expertise and streamline IT processes.

About you

What We’re Looking For

• A relevant tertiary IT certification, diploma, or degree.
• At least 12 months of experience in an IT support role.
• Experience with customer service, end-user training, and remote support is a plus!
• A proactive, problem-solving mindset with strong interpersonal skills.
• A willingness to work flexible hours to support critical IT services.
• A team player who thrives in a collaborative environment.

Life at RSM

RSM provides a great environment to build skills and confidence and we help our people achieve their best. We are trusted advisors to our clients, so it is critical for us to find the right people for the job on offer. Our network of offices across Australia and around the world allow us to offer a personal service to all our clients regardless of where they are!

Working for RSM entitles everyone to a wide range of leading health, wellness financial and lifestyle benefits.

How to apply

Please click on the "apply" button and complete our online application form.

Agencies, thank you for thinking of us, but our recruitment is managed internally, and we will reach out to our preferred suppliers if we need assistance.