Service Desk Technician II

Overview

Verathon is looking for a Service Desk Technician II to become the newest member of our IT Team located in Bothell, WA. 

The Service Desk Technician II is an intermediate escalation point for Tier I technicians, resolving more complex technical issues and supporting end-user hardware, software, and networking needs. This role bridges the gap between Tier I and Tier III support by taking on tasks of moderate complexity and mentoring Tier I staff. A successful candidate will display strong problem-solving skills, a commitment to excellent customer service, and thrive in a dynamic, fast-paced environment.

Responsibilities

• Provide second-level IT support for end-user incidents and service requests, including troubleshooting hardware, software, and networking issues. 
• Support end-user environments by configuring, deploying, and maintaining hardware, peripherals, and applications. 
• Maintain detailed docum...