Service Desk Technician

Connect44 is looking for a Service Desk Technician to join our team

Empleo: Permanent

Connect44 is looking for a Service Desk Technician to join our team.

Do you have experience in technical support and enjoy working with customers? Are you fluent in Portuguese and English and looking to grow in a dynamic, tech-driven environment? Then we’d love to hear from you!

Main responsibilities:

Serve as the main point of contact for customer calls and tickets related to TIS (Technical Infrastructure Systems) and DAS (Distributed Antenna Systems) incidents, escalations, and inquiries.

Manage access request forms to authorize on-site technician interventions for troubleshooting purposes.

Act as a liaison with the 2nd line support team (back office).

Escalate complex incidents to the back-office team and major incidents to the Incident Manager.

Provide remote support to the field service team in the local language.