Service Desk Technician (Tier Two)

Job Title: Service Desk Technician (Tier Two)

Job Description:

Our client is a Managed Services Provider specializing in cybersecurity across various sectors — including Financial, Healthcare, Government, Education, Non-Profits, and SMB. Their mission is to empower organizations to excel in their core business by delivering an all-encompassing IT solution, and a high level of service and support. They are seeking to hire a skilled and dependable Tier 2 Service Desk Technician to support their managed services clients in a fast-paced MSP environment. This role focuses primarily on resolving escalated tickets from Tier 1, while also handling Tier 1 support tickets as needed, addressing moderately complex technical issues remotely, and contributing to consistent, high-quality service delivery. In addition to remote service desk responsibilities, this position includes periodic onsite support to troubleshoot and resolve physical or inf...