Job Description
Description
We are seeking a Service Desk Specialist with 1–3 years of technical support experience to join our established support team. This individual will provide front-line assistance to end users, ensuring timely resolution of issues and exceptional customer service.
Key Responsibilities
+ Provide support for computer hardware, software, and business applications
+ Troubleshoot and support mobile devices, including iPhones, iPads, and Android devices
+ Maintain service level agreements (SLAs) and ensure timely issue resolution
+ Communicate technical information in a clear and user-friendly manner
+ Deliver one-on-one end-user training as needed
+ Identify issues requiring escalation and route them to the appropriate support level
Required Skills
+ Service desk / help desk support
+ Troubleshooting and problem resolution
+ Ticketing systems
+ Active Directory
+ Office...
We are seeking a Service Desk Specialist with 1–3 years of technical support experience to join our established support team. This individual will provide front-line assistance to end users, ensuring timely resolution of issues and exceptional customer service.
Key Responsibilities
+ Provide support for computer hardware, software, and business applications
+ Troubleshoot and support mobile devices, including iPhones, iPads, and Android devices
+ Maintain service level agreements (SLAs) and ensure timely issue resolution
+ Communicate technical information in a clear and user-friendly manner
+ Deliver one-on-one end-user training as needed
+ Identify issues requiring escalation and route them to the appropriate support level
Required Skills
+ Service desk / help desk support
+ Troubleshooting and problem resolution
+ Ticketing systems
+ Active Directory
+ Office...
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