Job Description
Transition Lead/Manager – Service Desk
Experience Min 8+ Yrs of experience in Service Desk / Relevant Field. ITIL Certified.
Summary
To oversee & ensure timely transition of Service Desk solutions to clients based on agreed to contractual requirements of time, scope and cost. Responsible for ensuring that Project Plans are drawn based on pre-agreed timelines and to drive transitions phases to closure.
Job Profile
1. To successfully manage and deliver the transition of new clients into steady state support with Wipro Technologies. These could be new support clients transferring from another partner, or implementation projects delivered by Wipro Technologies.
2. Responsible for overseeing all transition activities throughout the transition. Provide regular communication on status to all key stakeholders, resolving transition issues, document risks, and developing contingency plans.
3. Own all transition processes and methodology and ensure documentation and templates...
Experience Min 8+ Yrs of experience in Service Desk / Relevant Field. ITIL Certified.
Summary
To oversee & ensure timely transition of Service Desk solutions to clients based on agreed to contractual requirements of time, scope and cost. Responsible for ensuring that Project Plans are drawn based on pre-agreed timelines and to drive transitions phases to closure.
Job Profile
1. To successfully manage and deliver the transition of new clients into steady state support with Wipro Technologies. These could be new support clients transferring from another partner, or implementation projects delivered by Wipro Technologies.
2. Responsible for overseeing all transition activities throughout the transition. Provide regular communication on status to all key stakeholders, resolving transition issues, document risks, and developing contingency plans.
3. Own all transition processes and methodology and ensure documentation and templates...
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