Service Director

About Our Client

The company is a well-established large organization in the industrial/manufacturing sector. It is known for providing innovative and reliable solutions to its customers, ensuring quality service and customer satisfaction.

Job Description

• Lead and manage the customer service department to ensure smooth and efficient operations.
• Develop and implement strategies to improve customer satisfaction and service delivery.
• Monitor and analyze customer feedback to identify areas for improvement.
• Oversee the resolution of customer complaints and issues promptly and effectively.
• Collaborate with other departments to align customer service strategies with company goals.
• Train, mentor, and evaluate the performance of the customer service team.
• Ensure compliance with company policies and industry standards in all customer service activities.
• Prepare and present regular reports on custom...