Service Dispatch & Client Support Specialist (Remote)

Role Overview

We’re seeking an organized and reliable Service Dispatch & Client Support Specialist to manage customer service requests and assist with technician coordination. In this remote role, you'll be responsible for ensuring a smooth flow of daily operations, from responding to customer inquiries to dispatching technicians efficiently. The ideal candidate is detail-focused, dependable, and committed to providing excellent customer experiences.

Key Responsibilities

• Answer and manage customer calls for garage door services
• Gather customer information and identify service needs
• Schedule appointments and confirm with customers
• Communicate with field technicians via WhatsApp to manage tasks
• Process service requests from advertising partners and assign technicians
• Enter and update customer data in the GoHighLevel CRM system
• Track technician schedules and optimize job routing
• F...