Service Engineer

Responsibilities:

• Attend to customer enquiries and complaints, including on-site service calls.
• Recommend preventive measures and provide prompt, effective resolution to technical issues.
• Resolve customer dissatisfaction with timely solutions for product or service issues.
• Provide guidance and technical support to service teams and sub-contractors on assignments, testing, and commissioning; verify and process payments to sub-contractors.
• Actively support the implementation of departmental strategies and initiatives, including service value-chain activities.
• Maintain and update the Service Information System; ensure all documentation and paperwork are completed accurately and promptly for smooth departmental operations.

Requirements:

• Diploma or Degree in Mechanical Engineering.
• Minimum 5 years of technical experience, with knowledge of air-conditioning, chillers, ACMV, or HVAC systems.